Winstead Serve is a product of Winstead Media (“Winstead Media”, “we”, “us”). These terms are an agreement between Winstead Media and the business that creates a Winstead Serve account (“you”, the “Service Company”). By creating an account or using Winstead Serve, you accept them. If you are accepting on behalf of a company, you confirm you have the authority to do so.
1. What Winstead Serve is
Winstead Serve is web software for running a home-service or trade business: scheduling and dispatch, a technician app, customer records, estimates and invoices, payments, texting, booking, memberships, inventory, timesheets, reports and related tools. We may add, change or retire features over time. We will give reasonable notice before removing a feature you rely on.
2. Your account and your team
- You are responsible for everyone you invite (technicians, dispatchers, admins), for keeping passwords private, and for what is done under your account.
- Tell us promptly at contact@winstead-media.ai if you believe your account has been compromised.
- You must be at least 18 and able to form a binding contract.
3. Subscription, trial and payment
- Every new business gets a free trial of 14 days. No card is needed to start.
- After the trial, Winstead Serve is billed as a flat monthly subscription per business, at the price shown in Settings when you subscribe. Prices may change with at least 30 days' notice; a change applies from your next billing period.
- Subscriptions renew monthly until cancelled. You can cancel at any time from the billing portal in Settings; access continues to the end of the paid period.
- If a payment fails, we retry and notify you. After a short grace period the account is paused until payment is made. Nothing is deleted while an account is paused.
- Refunds are described in our Refund Policy.
- Taxes: prices exclude sales or similar taxes, which are added where required.
4. Your data
- Everything you enter or upload (customers, jobs, invoices, photos, documents, messages) is yours. We claim no ownership of it.
- You give us permission to store, process and transmit it only as needed to run Winstead Serve for you, including through the service providers listed in our Privacy Policy.
- You are responsible for having the right to enter the information you enter, including your customers' details.
- You can export your data at any time from Settings. For 30 days after an account closes, we keep the data so you can export it or reactivate; after that we delete it, except where the law requires us to keep records.
- We keep nightly backups for disaster recovery. Backups are not a substitute for your own exports.
5. Text messages, calls and payments
- Texting through Winstead Serve requires registering your business with the carriers. You confirm that the information you submit is accurate and that you will only text people who agreed to receive messages from you, in line with our SMS Terms and applicable law (including the TCPA in the United States).
- Calls to your Winstead Serve number may be recorded and transcribed. You are responsible for complying with call-recording laws where you and your customers are located, including any required announcements.
- Card and bank payments are processed by Stripe under its own terms. Winstead Media is not a bank and does not hold your funds. Chargebacks and disputes between you and your customers are yours to resolve.
- Phone numbers, carrier registrations and payment processing can be delayed or refused by the carriers, Twilio or Stripe for reasons outside our control.
6. Acceptable use
You agree not to:
- send spam, unsolicited marketing, or messages to people who have opted out;
- use Winstead Serve for anything unlawful, deceptive or harmful;
- upload malware, probe or disrupt the service, or access data that is not yours;
- resell or sublicense Winstead Serve, or copy it to build a competing product;
- exceed reasonable use of the API or storage in a way that degrades the service for others.
We may suspend an account that breaks these rules. We will tell you why and, where practical, give you a chance to fix it.
7. Our intellectual property
Winstead Serve, its design, code and content are owned by Winstead Media and its licensors. You get a limited, non-exclusive, non-transferable right to use it for your business while your account is active. Feedback you give us may be used to improve the product without obligation to you.
8. Availability and support
- We aim for Winstead Serve to be available around the clock, but we do not promise uninterrupted service. Maintenance, provider outages and events outside our control can cause downtime.
- The technician app keeps working without a connection and syncs when one returns; however, features that depend on third parties (texting, payments, maps) need those services to be up.
- Support is by email at contact@winstead-media.ai. We respond on business days.
9. Warranty disclaimer
Winstead Serve is provided “as is” and “as available”. To the fullest extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be error-free, that data will never be lost, or that calculations (tax, totals, pay, drive times, AI summaries) are correct in every case. You are responsible for checking invoices, payroll and tax figures before you rely on them.
10. Limitation of liability
To the fullest extent allowed by law, Winstead Media will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from your use of Winstead Serve. Our total liability for any claim is limited to the amount you paid us forWinstead Serve in the 12 months before the claim arose. Some jurisdictions do not allow these limits, so they may not apply to you.
11. Indemnity
You will defend and indemnify Winstead Media against claims arising from your use of Winstead Serve in breach of these terms, from the content you enter, or from your messages to and dealings with your own customers.
12. Ending the agreement
- You can close your account at any time from Settings or by emailing us.
- We can end or suspend your account for breach of these terms, non-payment after the grace period, or if we discontinue Winstead Serve. If we discontinue it, we will give at least 60 days' notice and keep exports available during that time.
- Sections 4, 7, 9, 10, 11 and 14 survive termination.
13. Changes to these terms
We may update these terms. For material changes we will email the account admins at least 30 days before they take effect. Continuing to useWinstead Serve after that date means you accept the new terms.
14. Governing law and disputes
These terms are governed by the laws of the State of Illinois, USA, without regard to conflict-of-law rules. Before filing a claim, each side agrees to try to resolve the dispute by contacting the other in writing and talking it through for 30 days. Any court action will be brought in the state or federal courts located in Illinois, and both sides consent to their jurisdiction.
15. Contact
Winstead Media · contact@winstead-media.ai · https://winstead-media.ai