This policy covers the Winstead Serve subscription that a business pays to Winstead Media. It does not cover payments your own customers make to you through Winstead Serve; refunds to your customers are between you and them and can be issued from a customer's Invoices tab.
Free trial
Every new business gets 14 days free with every feature on and no card required. If you do not subscribe, the account simply pauses at the end of the trial. Nothing is charged and nothing is deleted for 30 days, so you can still export your data or subscribe later.
Cancelling
- Cancel any time from Settings → Your Winstead Serve plan → Manage billing. There are no cancellation fees and no minimum term.
- Your subscription stays active until the end of the period you have already paid for, then stops renewing.
- After cancelling you can keep exporting your data for 30 days.
Refunds
- First month: if Winstead Serve is not working out, email us within 30 days of your first subscription payment and we will refund it in full. No questions asked.
- Later months: subscription payments are for the month ahead and are not refunded for partial months or unused time once that month has started. If you cancel, you keep access until the end of the paid period.
- Our mistake: if you were charged in error (a duplicate charge, a charge after you cancelled, a price other than the one shown when you subscribed), we refund the difference in full.
- Extended outage: if Winstead Serve is unavailable for more than 24 hours in a row for reasons within our control, we credit the days affected against your next payment on request.
How refunds are paid
Refunds go back to the card that paid, through Stripe, and usually appear within 5 to 10 business days depending on your bank. Email contact@winstead-media.ai from an admin's address with the business name; we confirm within two business days.
Phone numbers and third-party fees
Texting and call-tracking numbers are provided through Twilio and card processing through Stripe. Their fees (per-message carrier fees, card processing fees, registration fees) are passed through or charged by them directly and are not refundable by us.
See also our Terms of Service and Privacy Policy.